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Billing Information

Patient Billing

Gulfstream Diagnostics will work with your insurance carrier and submit claims on your behalf. Once your carrier has made a benefit coverage determination and processed the claim, you will receive a patient statement for the amount determined by your carrier as patient liability.

For self-pay or uninsured patients, a patient statement will be issued 1-2 weeks following completion of laboratory testing.

Deductible, Co-insurance and Co-payment Amount As Required By Law

Insurance providers and state laws require Gulfstream Diagnostics to bill patients for any applicable deductible, co-insurance and co-payment amount as reflected on the explanation of benefits (EOB). The patient liability amounts are determined by your insurance carrier, not by Gulfstream Diagnostics. Gulfstream Diagnostics will attempt to appeal on your behalf any time charges are denied.

Workers' Compensation patient charges will be billed directly to the Workers' Compensation Plans at our standard rates. Generally, no patient responsibility exists in these situations.

If you have any questions about statements you are receiving from your insurance carrier or Gulfstream Diagnostics, please contact our Patient Accounts department for assistance or to see if you qualify for financial assistance.

Financial Assistance Program

Gulfstream Diagnostics understands that providing quality testing has associated costs, which may cause a financial hardship for some patients. Gulfstream Diagnostics is committed to working with patients and making the billing process as stress-free as possible while providing exceptional patient care. The Patient Statement will be issued when there is financial liability as indicated above and patients are encouraged to contact us to discuss financial assistance options. The follow payment options are available to those who qualify:

  • Prompt Pay Discount - discount may be offered for balances paid in full within 60 days of the initial statement.
  • Uninsured Discount - a discount may be offered to an individual who does not have health insurance, is not eligible for health care coverage for services provided by the lab, coverage is denied as not reasonable and necessary, or the patient will not submit a claim to his or her insurer for the services provided.
  • Financial Hardship Discount - support offered to patients qualifying for assistance to defray some of the testing costs. Patients are encouraged to contact us for an assessment of eligibility. You may expedite the process by completing a Financial Assistance Application and submitting all support documentation.
  • Payment Plans - payment plans may be established for outstanding balances and will be determined on an individual basis.

Patient Payments

In some instances, the carrier may send payment directly to you instead of us. If you receive payment for our laboratory services, please contact us to arrange payment or remit payment to us by writing on the back of the check:

  • "Payable to Laboratory Services of East Texas" *
  • "Payable to East Texas Referral and Testing" *
  • "Payable to East Texas Clinical Laboratory" *

Then sign and mail the check along with a copy of the EOB to:

Gulfstream Diagnostics, LLC
Attn: Billing - Insurance Reimbursement
9301 N. Central Expressway
Tower 2, Suite 335
Dallas, TX 75231

*Endorse checks to the lab that rendered services